Maxxon Outfitters is proud to be a leading manufacturer in custom-crafted private-label fishing products—a status we've held for over a quarter century. Made by anglers, for anglers, we proudly stand behind every product we make, and your satisfaction is very important to us.
If you are unsure as to what is or all might be coved by our warranty, please give us a call. We have real people working here, who fish, that can easily help answer your questions and get you back out on water quickly.
Did we mention we fish...? So we understand how equipment can sometimes be inadvertently damaged. Unfortunately, for such cases, our lifetime warranty might not cover these damages. However, we do offer parts and rod sections for most of our products in the event you need a spare at a minimal cost to replace. Please check out our "Essentials & Parts" page for what you need or feel free to contact us by phone.
We ship most items by US Priority Mail or UPS so you can expect to receive packages quickly. Please see our 'About Us' page for more shipping details or give a call!
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Our warranty language:
Maxxon Outfitters Lifetime Warranty covers defects in workmanship or materials in new rods and reels only. This warranty does not cover damage caused by abuse, misuse or any other form of damage caused by the direct or indirect use of the product. All warranty claims must be deemed a manufacturer defect by an authorized Maxxon Outfitters representative and be assigned a warranty authorization number before proceeding. To obtain coverage and proceed with a claim, the original purchaser must have registered their product at MaxxonOutfitters.com or be able to provide the following:
(1) Purchaser's contact information, including full name, return address, phone number and e-mail address
(2) ALL pieces, parts and components of the product accompanied by an image of the damaged unit in its entirety
(3) Warranty authorization number
(4) Shipment tracking information
(5) Dated proof of purchase
All authorized claims must be sent, shipping paid, to:
Maxxon Outfitters / Warranty Department
8803 S. 218th Street
Kent, WA 98031
*PLEASE DO NOT send product or parts to us before contacting one of our team members prior to doing so. Maxxon Outfitters will not be responsible for tracking, replacing, or the loss of any and all items sent to us without prior authorization.